At I-AM CREATING MY OWN REALITY, we hope that you will be 100% happy with your purchase. However should there be any reason that you are not entirely satisfied, you may return your purchase to us for a full refund provided that:
* The goods are unused in their original packaging.
* You tell us that you wish to return the goods within seven days from the date you receive them.
* You return them to us within fourteen days from the date you receive them
Returning items to I-AM CREATING MY OWN REALITY
Should you wish to cancel your order and we have not informed that your order has been dispatched, please inform us of your decision as soon as possible. This will prevent the goods being sent out to you and we can offer a refund more quickly and without you have to return the items to us.
Should you wish to cancel and order after we have dispatched the goods to you, you must inform us of this within seven working days from when you receive the order. You can inform us by using the contact form on our web page or by telephoning us on: 01546 810143. Our return address is 4 Stone View, Ford, Lochgilphead, Argyll, PA31 8WJ. We cannot accept goods for refund if they have been used or are not in the original packaging that they were sent to you in. The cost of returning goods to us is the responsibility of you (the purchaser) unless the items are faulty, in which case a full refund for costs incurred will be refunded. We cannot accept responsibility for any items lost or damaged in transit to us and would recommend that customers obtain proof of postage when returning goods.
In the unlikely event that any goods received are faulty, damaged or incorrect please notify us as soon as possible either through our contact page or by telephoning us on: 01564 810143. We will endeavour to resolve the situation to your satisfaction without delay.
Please contact us to arrange return of the affected item. Once we have received the item (in it's original packaging and condition) we will be able to give you a full refund for the cost including any delivery charges. The returns address is stated above.
The following terms and conditions do not affect you statutory consumer rights to a refund, repair or replacement and compensation for faulty or misdescribed goods.
All prices shown are inclusive of VAT, where applicable, at the current rate.
Delivery will be made within 3-5 working days to most Mainland UK addresses. Delivery to more remote areas of the UK may take slightly longer. If for any reason we cannot deliver to you within that time, we will alert you as soon as possible and arrange another suitable time for delivery.
I-AM CREATING MY OWN REALITY cannot be held responsible if any item(s) you have ordered are impounded by or has an extra duty charged on it by your local Customs and Excise departments, therefore we recommend that you check with Customs and Excise before ordering.
Certain products may appear differently depending on lighting conditions and colour variation on our website. Therefore colours should be used as a guide only. Also, as handmade items and some unique pieces we cannot guarantee an exact match to the products displayed. Some colours and designs may vary slightly from that shown on our web site.
I-AM CREATING MY OWN REALITY conforms to the UK Data Protection Act. Any information you provide us with is treated in the strictest confidence and is stored in a secure location. Customer details will not be disclosed in any way to any other persons outwith I-AM CREATING MY OWN REALITY.